Guyanese company Express International among top global outsourcers

Express International Inc., a premier business process outsourcing (BPO) provider, has achieved a historic milestone by becoming the first and only 100 per cent Guyanese-owned and managed firm to secure placement in the prestigious OA500 2025 Index.

The company ranked 1,341 among more than 3,000 verified outsourcing providers worldwide, marking a significant achievement for both the company and Guyana’s growing presence in the global outsourcing market.

In a statement issued by the company, its CEO, Ken Deocharran, said: “This recognition represents more than just a ranking—it’s validation of Guyana’s potential as a world-class BPO destination and our company’s commitment to excellence.”

He added: “We’ve built our reputation by delivering specialised solutions in the US Transportation, Trucking, and Logistics sectors, where our clients have achieved documented savings of millions of dollars while improving operational quality. Being recognised globally while remaining 100 per cent Guyanese-owned is a testament to the talent and dedication of our team.”

This recognition places the company alongside industry giants such as Teleperformance, which is ranked number one globally, and Qualfon, which ranked 77.

The statement further highlighted that, “Unlike these multinationals with 10,000+ seats, Express International has earned this distinction with fewer than 300 seats, demonstrating that specialised expertise and service quality can compete effectively with scale.”

The OA500 Index, published by Outsource Accelerator, the outsourcing industry’s leading authority, provides an objective, data-driven assessment based on multiple factors including service quality, operational efficiency, innovation, and market visibility. Express International’s inclusion reflects the company’s exceptional client outcomes and positions it for accelerated growth.

The Index is a comprehensive global ranking of BPO providers. It evaluates companies based on a rigorous methodology that includes assessment of service quality, operational capabilities, client outcomes, innovation, and market presence.

According to the statement, the company “has established itself as a specialised partner for US clients seeking high-quality, cost-effective solutions without compromising on service excellence. The company’s unique approach combines native English proficiency, cultural alignment with US business practices, and deep domain expertise—particularly in background screening, transportation logistics, and customer experience management.”

“While the rankings naturally favour companies with larger scale and global footprints, our inclusion demonstrates that specialised boutique providers can deliver exceptional value… Our clients consistently report not just cost savings of 40–50 per cent, but also quality improvements and strategic advantages that transform their operations,” Deocharran added.

This achievement comes as Guyana continues to emerge as a compelling alternative in the global BPO landscape, offering a stable business environment, strong English-language capabilities, and a growing talent pool. Express International’s recognition helps position the country as a viable destination for international businesses seeking outsourcing solutions.

Express International Inc. specialises in omnichannel support across multiple industries. Registered in the USA with offshore offices in Guyana, the company provides native English-speaking professionals at a fraction of U.S. labour costs—helping businesses scale efficiently while maintaining screening, logistics, finance, customer service, and more.

The opening of the company in Guyana