Executives explore how AI can expedite decision-making, boost service

Businesses in Guyana had the opportunity on Tuesday to explore how artificial intelligence (AI) can transform customer experiences during an Executive Thought Leadership Roundtable.
The event, hosted at the Guyana Marriott Hotel, was organised by Newgen and attended by representatives from the Indian High Commission, NALICO/NAFICO, Guyana Bank for Trade and Industry Limited (GBTI), and Demerara Insurance.
The roundtable aimed to amplify leadership discussions on how technology can expedite decision-making while maintaining accountability, transparency, and customer confidence.
Shawn Gurcharran, Chief Executive Officer of GBTI, said Newgen is one of the company’s software partners which has played a major role in digitising and modernising its system’s efficiency.
“It was very insightful. We had a good cross-section of different industries here. A lot of customer-serving industries. We got to talk about what AI is, what it can do, and importantly for our businesses, how we can align with our objectives with what AI can provide,” Gurcharran said.
He added that the session was particularly useful as the company works to build infrastructure to leverage AI in order to be more predictive in marketing its products and services.
“Currently we’ve been working with building the necessary infrastructure to be able to leverage AI. As we go forward we’re hoping to leverage AI to help us to be more predictive in terms of being able to market to our customers and pushing more products and services based on patterns that we’ve observed in the past. And helping us to make faster decisions. Even in the back office setup, just to automate a lot of our processes including decision-making,” he noted.